Publications
Expand each section on the right for links to publications.
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Implementing design thinking: Understanding organizational conditions
Design innovation and integration
Toward design orientation and integration: Driving design from awareness to action
Principles and practices of a design-led approach to innovation
Developing design capability in nonprofit organizations
Three narrative techniques for engagement and action in design-led innovation
Designing a dangerous unicorn: Lessons from the Theranos case
A design approach to innovation in the Australian energy industry
Identifying a set of line manager personas to guide new product introduction strategy
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Design Thinking Pedagogy: Facilitating Innovation and Impact in Tertiary Education
Design thinking pedagogy: The educational design ladder
Facilitating design thinking: A comparison of design expertise
Design and design thinking in business and management higher education
Broadening design-led education horizons: Conceptual insights and future research directions
Design thinking education: a comparison of massive open online courses
Design innovation catalysts: Education and impact
Action researcher to design innovation catalyst: Building design capability from within
Teaching Design Led Innovation: the future of industrial design
Design facilitation: A critical review of conceptualisations and constructs
Supervising cohorts of higher degree research students: design catalysts for industry and innovation
White spaces for innovation in tertiary education: Australian public provider perspectives
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Business model innovation by design: a review of design’s role in business model innovation
The typologies of power: Energy utility business models in an increasingly renewable sector
Designing innovative business models with a framework that promotes experimentation
Designing new business models: blue sky thinking and testing
Exploring aged care business models: a typological study
Designing our sustainable energy future: A shock doctrine for energy
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Design dialogue: the visceral hedonic rhetoric framework
Affected: Emotionally engaging customers in the digital age
Emotionally engaging customers in the digital age: the case study of “Burberry love”
Designing an emotional strategy: Strengthening digital channel engagements
Not just what they want, but why they want it: Traditional market research to deep customer insights
Design and a deep customer insight approach to innovation
The role of emotion in product, service and business model design
Navigating market opportunity: traditional market research and deep customer insight methods
From a mission statement to a sense of mission: Emotion coding to strengthen digital engagements
The role of emotion, experience and meaning: The comparative case of Apple and Samsung
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